Returns & Exchanges

At Catlink EU, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and tagged fashion items. If your new outfit doesn't fit perfectly, our simplified exchange process ensures you get the right style without the stress.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging, ensuring all hangtags are attached and the garment is in its original, unworn condition.

3

Ship the Items

Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized local courier point.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing